Customer Service

Product Related Questions
For product related questions, email info@shilohfarms.com and we will respond as soon as possible.

Online Shopping Questions
We recommend you email your questions or concerns to shiponline@shilohfarms.com and we will respond as soon as possible. Be sure to provide your name, your contact information including phone number, and your order number if applicable.

How to Request a Refund
To request a refund or return of an order you have placed with SHILOH FARMS Online, contact customer support by email (customerservice@shilohfarms.com) or by phone (1-800-362-6832) within 30 days of receiving the product. Provide your order number, your name and contact information, and the reason for your refund request Remember, SHILOH FARMS Online does not refund or accept returns of food products except for the following reasons:

a. The item was damaged during shipment
b. The item's expiration date lapsed by the time it was received
c. The item has spoiled or is otherwise defective.

If you receive authorization, specific instructions on returning the items will be sent to you via email.

SHILOH FARMS CUSTOMER SERVICE
191 Commerce Drive
New Holland, PA 17557
customerservice@shilohfarms.com
1-800-362-6832

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